Shipping policy

Last updated: 12 September 2026

This policy explains how orders placed through stickydirtbag.com are processed and delivered.

Order Processing

Orders are normally processed and dispatched within 1–2 working days. Orders placed on weekends or UK bank holidays will be processed on the next working day.

During busy periods, promotions or circumstances outside our reasonable control, processing may take slightly longer. We will contact you if there is a significant delay.

United Kingdom Delivery

Standard UK delivery costs £2.99 unless a free-delivery promotion or discount applies.

UK orders are normally delivered within 2–4 working days after dispatch. Delivery times are estimates and cannot be guaranteed.

The available delivery service, final delivery charge and any applicable discount will be shown during checkout before payment.

International Delivery

We deliver to selected international destinations. Available countries and delivery charges are shown during checkout after you enter your delivery address.

International delivery times vary by destination and are normally between 5–15 working days after dispatch. Customs processing may cause additional delays.

International orders may be subject to import duties, taxes or local handling charges. Where these charges are not collected during checkout, they are the customer’s responsibility and are determined by the destination country’s authorities.

Delivery Addresses

Please check that your delivery address is complete and accurate before submitting your order.

If you notice an error, contact support@stickydirtbag.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

We are not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer. Additional postage may be required to resend an order returned to us for this reason.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact support@stickydirtbag.com with your order number.

We may ask you to check with household members, neighbours, the delivery carrier or a local collection point before we investigate further.

If an order is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive the wrong product, contact support@stickydirtbag.com promptly with your order number and, where possible, photographs of the parcel and products. We will arrange an appropriate replacement or refund.

Your statutory rights are not affected by this policy.

Contact

For delivery questions, contact:

100 Whats Limited trading as Sticky Dirt Bag
support@stickydirtbag.com