Refund policy

We hope you’re happy with your Sticky Dirt Bag purchase. This policy explains how cancellations, returns and refunds work.

Changing Your Mind

If you bought from our website, you may cancel your order within 14 days of receiving it without giving a reason. After telling us that you wish to cancel, you have a further 14 days to return the product.

We also offer an extended 30-day returns promise for products that are unused, undamaged and in their original packaging. This additional promise does not affect your statutory rights.

To request a return, email support@stickydirtbag.com with your order number and reason for return. We will confirm the return instructions.

Returns should be sent to:

100 Whats Limited
Unit 2, Roachview Business Park,
Millhead Way,
Purdeys SS4 1LB

Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it. We recommend retaining proof of postage.

You may inspect a product as you would in a shop. We may reduce the refund if handling beyond what is reasonably necessary has reduced its value.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, not as described or does not perform as it should, please contact support@stickydirtbag.com with your order number and, where possible, photographs showing the problem.

We will arrange an appropriate refund or replacement and cover reasonable return costs where a return is required. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

Please tell us promptly if an order arrives damaged or incorrect so that we can resolve the issue quickly.

Refunds

We will issue an approved refund to your original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

For a cancellation made under your statutory cancellation rights, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery service is not refundable.

Your bank or payment provider may require additional time to credit the refund to your account.

Cancelling Before Dispatch

If your order has not yet been dispatched, contact support@stickydirtbag.com as soon as possible. If we can stop the order before dispatch, we will cancel it and issue a full refund.

Cancellation Form

You may cancel by emailing us directly, or you may copy and complete the form below:

To: 100 Whats Limited, Unit 2, Roachview Business Park, Millhead Way, Purdeys SS4 1LB, support@stickydirtbag.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Date:

Signature, if submitted on paper: